Accounts, Billing, & Orders

[Rhondapage25]

I don't understant why we cant speak to a live person about an issue that we may be having about our accounts? I was charged $9.99 for a 7day trial offer that I cancelled on the same day and I'm not understanding why I still got that fee charged on my credit card if its a FREE trial I cancelled the subsciption within 24 hours so can someone please contact me please and thank you😊

[RokuDanny-R · Accepted solution]

@Rhondapage25 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny

[MotherBrown622]

there are no live persons to speak with.  This company takes your money for items you have not even ordered and then hides behind computer listings that go nowhere!!!

I want to start a 9 month BOYCOTT of all ROKU products!!!