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dwallacehowe
Level 7

Why can't I get a substriction to cancel?

I needed to do the 7 day trial in order to continue to watch Heartland ...so I did and it said welcome to Hallmark.   The next night we went to watch Heartland and it popped up again and said we needed to sign up for the 7 day trial to watch.  So I did....did not notice that it said welcome to Up Faith.  So now I am being charged for two subscrilptions to watch Heartland.    I have gone to manage subscriptions and tried to cancel and both are still there.  I am getting frustrated!

 

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1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: Why can't I get a substriction to cancel?

Hi @dwallacehowe,

Thanks for reaching out to the Roku community!

I apologize for your experience here. I can understand how that may be frustrating.
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
You may also refer to this link: How do I manage or cancel a channel subscription? - Roku
We appreciate your patience with this matter!
Kind regards,
Mary

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