I needed to do the 7 day trial in order to continue to watch Heartland ...so I did and it said welcome to Hallmark. The next night we went to watch Heartland and it popped up again and said we needed to sign up for the 7 day trial to watch. So I did....did not notice that it said welcome to Up Faith. So now I am being charged for two subscrilptions to watch Heartland. I have gone to manage subscriptions and tried to cancel and both are still there. I am getting frustrated!
I apologize for your experience here. I can understand how that may be frustrating.
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
You may also refer to this link: How do I manage or cancel a channel subscription? - Roku
We appreciate your patience with this matter!