Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Gigiof3
Level 7

Why can't I contact Roku directly for an unauthorized charge

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Roku made an unauthorized charge on my VISA. This needs to be reimbursed ASAP! Also, it shouldn't be this hard to contact Roku. Very disappointed...

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RokuDanny-R
Roku Employee
Roku Employee

Re: Why can't I contact Roku directly for an unauthorized charge

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@Gigiof3

Thanks for the inquiry.

For account and billingrelated issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Why can't I contact Roku directly for an unauthorized charge

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@Gigiof3

Thanks for the inquiry.

For account and billingrelated issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Liliana
Level 7

Re: Why can't I contact Roku directly for an unauthorized charge

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@Gigiof3 wrote:

Roku made an unauthorized charge on my VISA. This needs to be reimbursed ASAP! Also, it shouldn't be this hard to contact Roku. Very disappointed...



I have a problem they charge me a movie that I wasn’t aware off

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guhhhhhno
Level 7

Re: Why can't I contact Roku directly for an unauthorized charge

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Also having issues contacting support, ordered a new unit via roku interface and it cut off my address, only option now is to email support team and wait. My card was charged over a week ago and my order is in limbo, totally unacceptable response and horrible support options.

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guhhhhhno
Level 7

Re: Why can't I contact Roku directly for an unauthorized charge

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This is not a solution. The publicly available support options, such as you are directing to, are inadequate in that they dont directly connect to support staff to address unique issues. Are there options to speak to actual people or plans to add sufficient support in the future?

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