Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Why am I charged $5.99 for Roku?

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Roku Employee
Roku Employee

Re: Why am I charged $5.99 for Roku?

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@tesa1957 

Thanks for the inquiry.

Do you currently have any active subscriptions on your Roku account? We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see if you have any subscriptions that you are being charged for.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 21

Re: Why am I charged $5.99 for Roku?

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You probably got scammed.

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Level 12

Re: Why am I charged $5.99 for Roku?

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Could be a scam.  Could be a channel paid through Roku too.  For example, that's the monthly price for basic CBS All Access.  Though in the latter case, I think the charge would say something like: Roku for CBS.

 

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Roku Employee
Roku Employee

Re: Why am I charged $5.99 for Roku?

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@tesa1957 

Thanks for the inquiry.

Do you currently have any active subscriptions on your Roku account? We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see if you have any subscriptions that you are being charged for.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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