Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
carlamcvey
Level 7

Why a charge of $4.99 on my debit card?

Jump to solution

I have owned this TCL ROKU tv for over 6 years and the ROKU Express for just about as long, now I notice a charge of $4.99 on my debit card titled ROKU for Herring what's that all about???

1 Solution

Accepted Solutions
MaryFranco
Roku Employee
Roku Employee

Re: Why a charge of $4.99 on my debit card?

Jump to solution

Hi @carlamcvey,

Thanks for the post.

If you are being charged for a service you do not recognize, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

View solution in original post

0 Kudos
2 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Why a charge of $4.99 on my debit card?

Jump to solution

Hi @carlamcvey,

Thanks for the post.

If you are being charged for a service you do not recognize, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

View solution in original post

0 Kudos
C_I
Level 12

Re: Why a charge of $4.99 on my debit card?

Jump to solution

@carlamcvey wrote:

I have owned this TCL ROKU tv for over 6 years and the ROKU Express for just about as long, now I notice a charge of $4.99 on my debit card titled ROKU for Herring what's that all about???


   If you notice a charge you don't recognize, call the number on the back of your debit card and tell them how much the charge is and what it's for and they will flag that as a fraudulent charge . Your card will be cancelled and you will be sent a new card within 7-10 days. If possible, check your online bank account to see if there are fraudulent charges , sign up for email or text alerts that could alert you for suspicious charges on your card.  That way it won't be a surprise. If it doesn't sound familiar, then quite possibly you did not authorize that charge. 

0 Kudos