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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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jbgator
Level 7
‎12-04-2019 01:20 AM

Where's my order and my account that I placed the order on the website is gone...

I placed an order on November 29th and set up an account via my email address. I got the confirmation email that the item is in stock and processing, but when I click on the link to check on the order, and see if there is any tracking info, it directs me to a login site. I use my email and PW that I generated when I placed the order and it gives me an error message that the email addy or PW are incorrect. I also see you billed my CC that I used...I used the reset PW link but it never sends the link to my email to change it...why did I get the confirmation email and now I get nothing?

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jbgator
Level 7
‎12-04-2019 01:27 AM

Re: Where's my order and my account that I placed the order on the website is gone...

I re-entered the info I used to place my order on the create an account page and after I finished and checked "order history", the order is now there. So it still shows "processing". So at least I can see that you have my order. Funny I had recreate the account to get that info...

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