Accounts, Billing, & Orders

[nealgoldstein]

My returned Roku was received almost three weeks ago. Since then any questions about my return have been unanswered. As soon as I placed the order I realized I had made a mistake, but no one responded to me before both units were shipped, and I was told that I would be  reimbursed for the return postage costs.

I kn ow support is busy, but no reponse to questions for almost three weeks seems out of line

[RokuDanny-R]

@nealgoldstein 

Thanks for the inquiry.

We would recommend reaching out to our Support team as they would be best able to assist you with your issue. Please be aware that the response time from our Support team may be delayed during this period as our Support team is doing their best to contact and assist every customer.

Thanks,
Danny