Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Where do you lookup order status?

Jump to solution

Where i s the order status link ?

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Roku Employee
Roku Employee

Re: Where do you lookup order status?

Jump to solution

@reggmo 

Thanks for the inquiry. You can log into your account at https://my.roku.com/ , and view the status of any order under 'View your purchase history'. Once you order completes processing and ships, you should see a tracking number available in the order details page. 

For any order related issues or questions, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1 Reply
Highlighted
Roku Employee
Roku Employee

Re: Where do you lookup order status?

Jump to solution

@reggmo 

Thanks for the inquiry. You can log into your account at https://my.roku.com/ , and view the status of any order under 'View your purchase history'. Once you order completes processing and ships, you should see a tracking number available in the order details page. 

For any order related issues or questions, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos