Accounts, Billing, & Orders

[reggmo]

Where i s the order status link ?

[RokuDanny-R · Accepted solution]

@reggmo 

Thanks for the inquiry. You can log into your account at https://my.roku.com/ , and view the status of any order under 'View your purchase history'. Once you order completes processing and ships, you should see a tracking number available in the order details page. 

For any order related issues or questions, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny

[Dthodson]

I purchased a remote on the roku website, my bank has been charged but now there is nov record if it. I cannot find a way to contact roku directly.... what can I do next?

[RokuDanny-R]

@Dthodson 

Thanks for the post.

As stated in my previous post, for order related issues or questions, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you

Thanks,
Danny

[NanaP]

I ordered three days ago and my order does not show up there. The money was taken from my bank account that day, though.

[NanaP]

I did contact customer service, as well, but all I have gotten was the standard "we got your" computer generated reply.