Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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reggmo
Level 7

Where do you lookup order status?

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Where i s the order status link ?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Where do you lookup order status?

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@reggmo 

Thanks for the inquiry. You can log into your account at https://my.roku.com/ , and view the status of any order under 'View your purchase history'. Once you order completes processing and ships, you should see a tracking number available in the order details page. 

For any order related issues or questions, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Where do you lookup order status?

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@reggmo 

Thanks for the inquiry. You can log into your account at https://my.roku.com/ , and view the status of any order under 'View your purchase history'. Once you order completes processing and ships, you should see a tracking number available in the order details page. 

For any order related issues or questions, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Dthodson
Level 7

Purchase history

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I purchased a remote on the roku website, my bank has been charged but now there is nov record if it. I cannot find a way to contact roku directly.... what can I do next?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Purchase history

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@Dthodson 

Thanks for the post.

As stated in my previous post, for order related issues or questions, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you


Thanks,
Danny

Danny R.
Roku Forum Moderator
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NanaP
Level 8

Re: Where do you lookup order status?

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I ordered three days ago and my order does not show up there. The money was taken from my bank account that day, though.

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NanaP
Level 8

Re: Where do you lookup order status?

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I did contact customer service, as well, but all I have gotten was the standard "we got your" computer generated reply.

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