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Level 7

Where do I send back broken Roku?

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Our Roku had the overheating problem and finally the screen turned pink and does not change.  Took it apart and tried to do the fix as seen on Youtube which worked for awhile then went back to pink screen again. Emailed customer service and they gave me a return ok but never gave me an address to mail the device back to.  I have emailed and emailed and emailed and NO ONE REPLIES!!! Where do I send the device although by this time don't know if still under warranty.

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Roku Employee
Roku Employee

Re: WHERE DO I SEND BACK BROKEN ROKU?

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@TomBobby 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the return number along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: WHERE DO I SEND BACK BROKEN ROKU?

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@TomBobby 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the return number along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: WHERE DO I SEND BACK BROKEN ROKU?

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I sent you a "PM" Danny and have not heard anything back (as usual) from you guys.  I thought "PM" was private message.  So I sent you an email with the case number etc etc.

Just send me a check for the overheating ROKU as I bought a new one since you guys couldn't come through after 5 months.

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