I would like to know what the status is for my 2 replacement Roku Ultra Units? I shipped both of my returned items in the same box with both RMA numbers written all around the box in sharpie last Monday (9/14) through USPS Priority mail!
Tracking # 9505812459630258294506
The shipment was delivered Thursday (9/17) at 11:17 am. I sent an email to support on Monday (9/14) with the tracking number and expected delivery date! The email with the RMA numbers said that once you received the units, replacements would be processed within 1 business day. We are on Business Day 4 and still nothing. No status updates, tracking information for the replacement shipment and my emails aren't being returned by support. I hope you wouldn't just send them without providing tracking information or I can tell you now they were stolen! If I can't track them I can't look out for them. I would Greatly Appreciate knowing what is going on with this and why the delays!!!