Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Search instead for 
Did you mean: 
Level 7

What to do if you forget password?

I gave my parents a roku 1. I unregistered it from my account, and had them register it on their account.

They liked it well enough to get a roku 3, and a roku 4.

They don't need the roku 1 anymore. They have offered me the roku 1 back, but they don't know the password they used when they registered it. They registered the roku 3 and roku 4 with a different account name.

If I cannot re-register the roku 1, I suppose it's not very useful. What can I do?
0 Kudos
2 Replies
Level 10

Re: What to do if you forget password?

If they know the email address they used, they can recover the password from the Website by clicking “Account.”

If they don’t remember it, plug it in, go to Settings > About. It’ll be there.

If they don’t have access to the old email account, let us know.
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
0 Kudos
Level 13

Re: What to do if you forget password?

You could try a factory reset, then use your account to activate it during initial setup. I wouldn't think that would be an issue, but you never know with the Roku activation server.
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos