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marypaz1006
Level 7

What is preauth roku for mucho?

  I notice that they be me charging 5.99 for that and I never approved it it ben months already 

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2 REPLIES 2\
DBDukes
Community Streaming Expert

Re: What is preauth roku for mucho?

@marypaz1006 

Go to https://my.roku.com/ and click on both these links:

If nothing shows on either, it's not Roku billing you. If there is something showing, that's how you cancel.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

RokuDanny-R
Roku Employee
Roku Employee

Re: What is preauth roku for mucho?

@marypaz1006

Thanks for the post. 

In addition to what @DBDukes suggested, if you need further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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