Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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nxc2
Level 7

Website hangs when registering after putting in credit card info

I tried on both my laptop and phone following roku.com/link.  AFter the credit card info enterred, then just hangs the browser and nothing happens so I cannot complete setup.

Pleas help

Will be returning if cannot solve.  Should be sooo easy to do

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4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Website hangs when registering after putting in credit card info

@nxc2 

Thanks for the post.

Have you tried using another browser to see if that resolve the issue you are experiencing. We would also recommend trying to clear your cookies an cache on your web browser to see if that helps.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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scoobyshaggydoo
Level 7

Re: Website hangs when registering after putting in credit card info

Same issue here. Tried Safari on Mobile and Chrome on PC.

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renojim
Level 21

Re: Website hangs when registering after putting in credit card info


@nxc2 wrote:

I tried on both my laptop and phone following roku.com/link.  AFter the credit card info enterred, then just hangs the browser and nothing happens so I cannot complete setup.

Pleas help

Will be returning if cannot solve.  Should be sooo easy to do


Try this link:  https://my.roku.com/signup/nocc

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boogernose
Level 18

Re: Website hangs when registering after putting in credit card info

Clear your Cookies and try again.

---A problem clearly stated is a problem half solved---.
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