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mariusg78
Level 7

Weather Widget Lifetime App Charge

Roku just charged me 10.85 for the Weather Widget Lifetime app.  I have never downloaded the app, I never purchased the app, I never gave permission for the app, I can't even find it in their store.  I have been going back and forth with their support folks and they are basically telling me there are no refunds whatsoever regardless of the situation.  In this case it seems to be a fraudulent charge, but they could care less.  Has anyone heard of this or has been charged for this?  Were you able to have them reverse the charge?

Roku makes it seem that they could care less if a fraudulent charge was put on a customer account.

I have seen their support community replies and they are ALWAYS like this:

**Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.**

This does not help and they are not helpful with their support team.

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19 REPLIES 19\
Boyolo
Level 8

Paid for Weather Lifetime but not working

I paid $9.99 for the lifetime weather widget. It works on 1 screensaver (one of the free star skies), but when I set my paid screensaver (Magic Night Sky Collection), it only tries to get me to pay another $9.99 for the weather widget. Do I have to pay $9.99 for every screensaver if I want the weather widget? If so, please cancel my membership. I'm selling my Roku tv and all my shares of Roku stock and going with Google if that's the case.

renojim
Community Streaming Expert

Re: Paid for Weather Lifetime but not working

You're blaming Roku, but the blame lies with the makers of the screensavers and the widget(s).

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Boyolo
Level 8

Re: Paid for Weather Lifetime but not working

Not helpful

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Boyolo
Level 8

Re: Paid for Weather Lifetime but not working

Besides, it's on their platform, and they are the only place to get help, so, it is their responsibility.

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renojim
Community Streaming Expert

Re: Paid for Weather Lifetime but not working

Well, I tried.  Do you blame Apple, or Dell, or Microsoft or Samsung, etc., if something running on their platform ripped you off?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Paid for Weather Lifetime but not working

@Boyolo 

Thanks for the post.

As @renojim mentioned, for more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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kaleidscopejazz
Level 7

Re: Paid for Weather Lifetime but not working

I am having this problem as well and would like to reach out to the developer.  Does anyone know the contact information for the Weather Lifetime Developer?

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Boyolo
Level 8

Re: Paid for Weather Lifetime but not working

Roku processes the payment, but does not offer support. Ok. Would it be too much to ask that Roku actually require the developers to include contact info? Because there is none. 

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Boyolo
Level 8

Re: Paid for Weather Lifetime but not working

Unfortunately, there is no obvious way to contact the developer. I guess I'll have to just dispute the charge with my bank and get my money back. 

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