Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Bmedwards1
Level 7

Was charged for something I didn’t even subscribe too

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I was charged 40 dollars for boomerang I am 27 years old I can assure you I didn’t sign up for this I want it cancelled and a refund immediately please I’ve tried to send emails but it won’t allow me too

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RokuDanny-R
Roku Employee
Roku Employee

Re: Was charged for something I didn’t even subscribe too

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@MAXANGLE @Lycrumb39 @Danielsan 

Thanks for the posts.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see a list of current subscriptions that you may being billed for.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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25 REPLIES 25\
makaiguy
Community Streaming Expert

Re: Was charged for something I didn’t even subscribe too

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Your first step should be to dispute the charge with your bank.

I've seen a ton of these complaints posted here and I'm trying to understand how they can come about. It's hard to believe that any half-well-though-out system could generate so many bogus charges. So I've got some questions:

If you go to Settings > System > About does your account name show your correct email address?

Does your account at my.roku.com use this same email address? When you log into this account does the Boomerang subscription show when you click "Manage your subscriptions"?

What is the wording of this charge on your charge card statement? When you dispute the charge with your bank, do they trace it back to Roku or somebody else?

When you set up your Roku, were you charged a fee? Roku doesn't charge a fee. but lots of people get trapped by bogus Roku look-alike sites that charge to set you up, and in the process get your charge account information.
Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
DeerDan
Level 7

Re: Was charged for something I didn’t even subscribe too

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I have a similar issue.  One channel called PlayUSB clearly indicates a $3.99 fee for the channel. I did not install it.  On a channel named MediaBox the only option or description for the channel was ADD CHANNEL.  I clicked add channel and it came back channel install failed.  A few minutes later I received an invoice for $1.99 for the channel.  The same thing happened (right after MediaBox failed to install) I clicked on MyUSB (same thing - only description for the channel was ADD CHANNEL).  It also failed to install.  Neither one is on my channel listing.  A minute after receiving the email for the MediaBox invoice, I received another email from Roku confirming my subscription to MyUSB for $1.99 per month.  I logged onto my Roku account and saw the subscription and cancelled it.  Neither of these showed or indicated anywhere on the Roku channel list that there would be a charge for either one.  I have contacted support and it's like talking to a child.  I understand that if I install a channel that says there will be a charge or subscription I will be charged for it.  Neither of these indicated a fee or cost to add.  I can't seem to make support understand this.  Its like walking into a store, picking up a shirt, putting it back down and then finding out the store has charged you for the shirt.  I'm beginning to think that Roku has no problem with these channels ripping people off.  It's only $4.10 but no one should have to pay for something that did not install and did not say "we're going to charge you for this".  Ripoff

RokuDanny-R
Roku Employee
Roku Employee

Re: Was charged for something I didn’t even subscribe too

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@DeerDan @Bmedwards1 

Thanks for the information.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jacksonprint
Level 7

Re: Was charged for something I didn’t even subscribe too

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I had the same experience with MediaBox. Is this a legitimate channel? Can I create a roku channel then charge people $2 just to click on the button? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Was charged for something I didn’t even subscribe too

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@Jacksonprint 

Thanks for the inquiry.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage Your Subscriptions to verify if you have any active subscriptions through Roku Pay.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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MAXANGLE
Level 7

Re: Was charged for something I didn’t even subscribe too

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Would like to cancel Disney Plus off of my television payment charge to bank account put bank account in the negative

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Lycrumb39
Level 7

Re: Was charged for something I didn’t even subscribe too

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I was charge for something I didn’t request 

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MAXANGLE
Level 7

Re: Was charged for something I didn’t even subscribe too

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Cancel Disney plus from my account

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Danielsan
Level 7

Re: Was charged for something I didn’t even subscribe too

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I was charged 90 dollars from roku directly and when I searched up my account info it was for acorn tv. How is this even possible. I did not allow this nor would ever want this. 

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