Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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SarahDailey420
Level 7

Was charged for Disney premier access for mulan but didn’t purchase that

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I noticed i was charged by roku for Disney premier access for mulan but I didn’t buy this. I have already contacted Disney+ and they told me that it was charged through roku so roku has to be the one to refund it because It wasn’t straight through Disney. So I want a refund on this charge I didn’t order. I don’t care for mulan to pay $30 for. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Was charged for Disney premier access for mulan but didn’t purchase that

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Hi everyone,

Thanks for the posts.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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CandenceM
Level 7

Re: Was charged for Disney premier access for mulan but didn’t purchase that

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I too was charged for the movie Mulan on its debut and was not able to view it. I also contacted Disney plus Who said I had to get my refund from Roku to which I contacted via email. They gave a ticket  number and everything. Today I did my second follow up with the support team I  received a notification that the email is no longer an active email. 

ROKU STOLE MY MONEY! 

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Eviesl
Level 7

Re: Was charged for Disney premier access for mulan but didn’t purchase that

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I was charged $29.99 for "Disney  Electron. 

How can I receive a refund?

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SarahDailey420
Level 7

Re: Was charged for Disney premier access for mulan but didn’t purchase that

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I’m still trying to receive my refund for it. They contacted me and told me to just verify my email address associated with the account and I did so but still haven’t heard anything back and still haven’t received my money back. I’m getting really upset because I didn’t purchase this. It was just taken out of my account without my permission. 

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makaiguy
Level 20

Re: Was charged for Disney premier access for mulan but didn’t purchase that

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To protect yourself from getting unwanted and unexpected charges from Roku, set a PIN that must be entered in order to make any purchases through Roku.

Log onto your account on https://my.roku.com, go to https://my.roku.com/account/pin, and set (or change) a PIN. You can also choose from several options as to what actions will require the entry of the PIN.

If you inadvertently click something that would result in a charge, this will give you a chance to cancel before the charge gets entered.

BE SURE TO REMEMBER THE PIN.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Was charged for Disney premier access for mulan but didn’t purchase that

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Hi everyone,

Thanks for the posts.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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