Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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SarahDailey420
Level 7

Was charged for Disney premier access for mulan but didn’t purchase that

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I noticed i was charged by roku for Disney premier access for mulan but I didn’t buy this. I have already contacted Disney+ and they told me that it was charged through roku so roku has to be the one to refund it because It wasn’t straight through Disney. So I want a refund on this charge I didn’t order. I don’t care for mulan to pay $30 for. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Was charged for Disney premier access for mulan but didn’t purchase that

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Hi everyone,

Thanks for the posts.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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5 REPLIES 5\
CandenceM
Level 7

Re: Was charged for Disney premier access for mulan but didn’t purchase that

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I too was charged for the movie Mulan on its debut and was not able to view it. I also contacted Disney plus Who said I had to get my refund from Roku to which I contacted via email. They gave a ticket  number and everything. Today I did my second follow up with the support team I  received a notification that the email is no longer an active email. 

ROKU STOLE MY MONEY! 

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Eviesl
Level 7

Re: Was charged for Disney premier access for mulan but didn’t purchase that

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I was charged $29.99 for "Disney  Electron. 

How can I receive a refund?

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SarahDailey420
Level 7

Re: Was charged for Disney premier access for mulan but didn’t purchase that

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I’m still trying to receive my refund for it. They contacted me and told me to just verify my email address associated with the account and I did so but still haven’t heard anything back and still haven’t received my money back. I’m getting really upset because I didn’t purchase this. It was just taken out of my account without my permission. 

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makaiguy
Community Streaming Expert

Re: Was charged for Disney premier access for mulan but didn’t purchase that

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To protect yourself from getting unwanted and unexpected charges from Roku, set a PIN that must be entered in order to make any purchases through Roku.

Log onto your account on https://my.roku.com, go to https://my.roku.com/account/pin, and set (or change) a PIN. You can also choose from several options as to what actions will require the entry of the PIN.

If you inadvertently click something that would result in a charge, this will give you a chance to cancel before the charge gets entered.

BE SURE TO REMEMBER THE PIN.

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
RokuDanny-R
Roku Employee
Roku Employee

Re: Was charged for Disney premier access for mulan but didn’t purchase that

Jump to solution

Hi everyone,

Thanks for the posts.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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