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Level 7

Was charged $29.99 for Disney Electro for Roku.

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I would like to know why I have a $29.99 charge for Disney Electro for Roku.

Please reverse this charge as I did not order anything.

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Roku Employee
Roku Employee

Re: Was charged $29.99 for Disney Electro for Roku.

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@nvenable 

Thanks for the post.

Have you checked your Roku account online at my.roku.com and clicked Manage Your Subscriptions to see your recent transactions? If you do not see any subscriptions on your Roku account, then you most likely did not get charged by Roku.

If you need further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Was charged $29.99 for Disney Electro for Roku.

Jump to solution

@nvenable 

Thanks for the post.

Have you checked your Roku account online at my.roku.com and clicked Manage Your Subscriptions to see your recent transactions? If you do not see any subscriptions on your Roku account, then you most likely did not get charged by Roku.

If you need further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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