Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

View order status

Don’t have a Roku account but purchased a remote a couple of weeks ago. I received email confirmation, but can’t access the status of the shipment. How do I see if it’s shipped even though I didn’t order it through an account?

1 REPLY 1\
Roku Employee
Roku Employee

Re: View order status

Hi @Kcarril19,

Thanks for the post.

For order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: They will be able to further assist you.



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