Accounts, Billing, & Orders

[grumpypal]

I purchased a streaming channel through Roku.  I upgraded the channel for no-commercials.  When the channel renewed the next month, it reverted back to streaming with commercials.  However, the charge on my account still shows the upgraded charge.  The channel supports, refers me to call ROKU

[RokuDanny-R · Accepted solution]

@grumpypal 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny