Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Elsiecreek
Level 7

Upgrades Replacement or Additional Device

I’m confused about Roku upgrade offers. Recently got one for my current Roku Express which is about 4 years old. Does purchasing the upgrade mean my old Express will no longer function (it works just fine now) or can I make the purchase and use it and my older model? Also the upgrade offer pictures the remote with it so will I get a new device and a new remote?

0 Kudos
2 Replies
atc98092
Level 21

Re: Upgrades Replacement or Additional Device

No, adding a new Roku to your user account does not affect your existing player(s). Roku often offers upgrades to users, but their existing devices will still work as they currently do. Of course, as devices age they become less capable of working with newer channels, often not supported at all by some channels. But the devices themselves are still usable.

Years ago I received an offer to upgrade to the new Roku 4, which I did. But my old 2 XS players still worked (and still do, except they simply can't work with some channels any longer). Same when I upgraded from my 4 to my first Ultra. My 4 is still in use by my granddaughter. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
Elsiecreek
Level 7

Re: Upgrades Replacement or Additional Device

Thank you so much for your speedy, helpful response.

0 Kudos