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Level 7

Upgraded CBS All Access

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On the Roku device it said I could "upgrade" my CBS All Access to Commercial Free.  However, now I have been told by customer service that I actually purchased a second subscription.  Even though on the Roku it said "upgrade."  It should have said "purchase a second subscription."  This is deceptive and Roku needs to address this issue with CBS All Access because it is misleading.  Now Customer Service insists that I have both subscriptions.  So, if that is the case I would like to know how I can access both of my subscriptions on Roku (limited commercials and commercial free).  If I am being billed for both subscriptions I should be able to access both.  Otherwise, I am paying for a subscription that I do not have access to.  And that would be fraud.  So please tell me how?

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Roku Employee
Roku Employee

Re: Upgraded CBS All Access

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@sg50 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Upgraded CBS All Access

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@sg50 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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