Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
debm
Level 8

Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check out

Jump to solution

received offer to upgrade old devices as they are not viable later this month. However when trying to complete purchase through link provided in email, the pages just spin and spin regardless of what browser I am using. 

How can I complete this purchase without being able to contact customer service 

3 Solutions

Accepted Solutions
debm
Level 8

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

Jump to solution

The issue has been resolved and my order placed. 

View solution in original post

DBDukes
Community Streaming Expert

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

Jump to solution

@GSH 

Describe what's happening in your situation. Give details. "Same" is never a good description. This could have been an offer from a third party, as has happened over the years (Amazon did that last year, for instance). This could have been a limited time offer. This could be a bunch of things. So, details are important, as "same" might not really be same.

The more info, the better we can understand, and perhaps get a solution for you.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

View solution in original post

0 Kudos
debm
Level 8

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

Jump to solution

Db dukes. This should not be directed to me. Same.... was from another person asking me what my result was. 

View solution in original post

0 Kudos
11 REPLIES 11\
RokuDanny-R
Roku Employee
Roku Employee

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

Jump to solution

@debm 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
acipolone
Level 8

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

Jump to solution

I had this same problem earlier today. Went back just now and the players that were listed are gone. Just a remote, an SD card, and some speakers ...

debm
Level 8

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

Jump to solution

The issue has been resolved and my order placed. 

gracelancaster
Level 7

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

Jump to solution

The same offer for a streaming stick upgrade came up on my screen for $15 but then disappeared. I have an old Roku, Roku 2 and cannot seem to get in touch with customer support at all. The offer does not show on my account online. If someone could help i would greatly appreciate it

debm
Level 8

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

Jump to solution

Roku sent me this:

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

Jump to solution

@gracelancaster 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
GSH
Level 7

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

Jump to solution

How do you get this resolved?  I have the same issue.

0 Kudos
DBDukes
Community Streaming Expert

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

Jump to solution

@GSH 

Describe what's happening in your situation. Give details. "Same" is never a good description. This could have been an offer from a third party, as has happened over the years (Amazon did that last year, for instance). This could have been a limited time offer. This could be a bunch of things. So, details are important, as "same" might not really be same.

The more info, the better we can understand, and perhaps get a solution for you.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
debm
Level 8

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

Jump to solution

Db dukes. This should not be directed to me. Same.... was from another person asking me what my result was. 

0 Kudos