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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 8

Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check out

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received offer to upgrade old devices as they are not viable later this month. However when trying to complete purchase through link provided in email, the pages just spin and spin regardless of what browser I am using. 

How can I complete this purchase without being able to contact customer service 

1 Solution

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Level 8

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

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The issue has been resolved and my order placed. 

View solution in original post

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6 Replies
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Roku Employee
Roku Employee

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

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@debm 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

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I had this same problem earlier today. Went back just now and the players that were listed are gone. Just a remote, an SD card, and some speakers ...

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Level 8

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

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The issue has been resolved and my order placed. 

View solution in original post

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Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

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The same offer for a streaming stick upgrade came up on my screen for $15 but then disappeared. I have an old Roku, Roku 2 and cannot seem to get in touch with customer support at all. The offer does not show on my account online. If someone could help i would greatly appreciate it

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Level 8

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

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Roku sent me this:

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

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Roku Employee
Roku Employee

Re: Upgrade offer on old devices offered. However cannot complete purchase as it just spins at check

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@gracelancaster 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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