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Level 7

Upgrade from older unit to Express+ online freezes after adding to cart

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On several browsers on several computers, pop up prevention and etc. all off. Add ungrade to cart, go to cart and it spins indefinitely.

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Roku Employee
Roku Employee

Re: Upgrade from older unit to Express+ online freezes after adding to cart

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Hi everyone,

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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10 Replies
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Level 7

Re: $15 Roku Express+ Offer

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Hi Danny-  I just got the offer to upgrade and the website is hanging up... not allowing me to complete the purchase.  Any suggestions?  Thanks

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Level 7

Upgrade website gets stuck after you pick your offer

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I'm trying to redeem my upgrade offer on the website, but after I click on it, the website freezes. I've tried this a number of times on several computers. It just goes to the "upgrade offers" loading page, and gets stuck there. I've waited up to 15 minutes. (June 18, 2020)

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Level 7

Re: Upgrade website gets stuck after you pick your offer

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IM HAVING THE SAME ISSUE !  if THEY really wanted us to have this, why is everyone having this problem?! There is no customer service so that absolutely sucks? For them being the huge corp that this is, youd thinkd theyd do better.    

Disappointed

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Level 7

Re: Upgrade website gets stuck after you pick your offer

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Same problem here. I hope someone addresses this.

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Level 7

Re: Upgrade website gets stuck after you pick your offer

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Same problem, please fix! There are numerous javascript warnings and errors when I use Inspect on the browser window:

cac2017700b770d53dfa.js:8 Action "Set resource" in "Roku.Collage" has native object defined. Please use custom data structre with array in the form of Object.<string, TYPE>
a @ cac2017700b770d53dfa.js:8
cac2017700b770d53dfa.js:8 Action "Send GET request" in "Roku.Ajax" has native object defined. Please use custom data structre with array in the form of Object.<string, TYPE>
a @ cac2017700b770d53dfa.js:8
cac2017700b770d53dfa.js:8 Action "Track custom data event" in "Roku.Analytics" has native object defined. Please use custom data structre with array in the form of Object.<string, TYPE>
a @ cac2017700b770d53dfa.js:8
cac2017700b770d53dfa.js:8 Action "Set resource" in "Roku.Collage" has native object defined. Please use custom data structre with array in the form of Object.<string, TYPE>
a @ cac2017700b770d53dfa.js:8
4cac2017700b770d53dfa.js:8 Action "Track custom data event" in "Roku.Analytics" has native object defined. Please use custom data structre with array in the form of Object.<string, TYPE>
a @ cac2017700b770d53dfa.js:8
VM85:1 Page View /upgrade/checkout
cac2017700b770d53dfa.js:8 Action "Set resource" in "Roku.Collage" has native object defined. Please use custom data structre with array in the form of Object.<string, TYPE>
a @ cac2017700b770d53dfa.js:8
checkout:1 A cookie associated with a cross-site resource at http://doubleclick.net/ was set without the `SameSite` attribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set with `SameSite=None` and `Secure`. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032.
2cac2017700b770d53dfa.js:8 Action "Send POST request" in "Roku.Ajax" has native object defined. Please use custom data structre with array in the form of Object.<string, TYPE>
a @ cac2017700b770d53dfa.js:8
checkout:1 Refused to apply style from 'https://my.roku.com/upgrade/' because its MIME type ('text/html') is not a supported stylesheet MIME type, and strict MIME checking is enabled.
request:1 Failed to load resource: the server responded with a status of 403 ()
864f253ff1c316937235.js:1 Error: Unsuccessful HTTP response
    at y.<anonymous> (f187d57d5b2cc3a5f35b.js:9)
    at y.r.emit (f187d57d5b2cc3a5f35b.js:77)
    at XMLHttpRequest.t.onreadystatechange (f187d57d5b2cc3a5f35b.js:9)
(anonymous) @ 864f253ff1c316937235.js:1
864f253ff1c316937235.js:1 Uncaught (in promise) SyntaxError: Unexpected token E in JSON at position 0
    at JSON.parse (<anonymous>)
    at 864f253ff1c316937235.js:1
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Level 7

Re: Upgrade website gets stuck after you pick your offer

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On Chrome and Firefox, I see the same error. After clicking on "Add Offer" for the $15.00 upgrade to Express, followed by "Check out $15.00" -- at that point, I get a never-ending Upgrade offers progress circle. However, when I try this on Internet Explorer, the first screen is just blank, I never even see the upgrade offers.

Chrome:

6470430381309952.png

Firefox:

Screenshot_2020-06-18 Roku Upgrade offers.png

Internet Explorer:

65656565656556.png

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Level 7

Re: Upgrade website gets stuck after you pick your offer

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If you're following this discussion, I was able to order my Express upgrade for $15.00 just now. It appears they may have fixed the bug(s). I was using a Chrome browser on a laptop if that's any help...

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Level 7

Re: Upgrade website gets stuck after you pick your offer

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I just tried again with multiple browsers and two laptops. Still no. I just ordered the ultra since it's on sale. I'm done trying. 

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Level 7

Re: $15 Roku Express+ Offer

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Got mine to work now.  Thanks.

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