Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Upgrade a Prepaid Peacock subscription

 have Peacock Premium but want to upgrade to Premium Plus. I would cancel and reorder, but I don't want to lose my prepaid amount. Has anyone attempted this with a subscription that's been paid in advance?

Level 7

Re: Upgrade a Prepaid Peacock subscription

Ten months later, I'm having the same issue. Why is there no answer for this?

When I log into my account on PeacockTV it tells me I need to manage the account on Roku. Logging into Roku only allows me to cancel my account - which I've done, but apparently can't do anything more until this subscription lapses.


0 Kudos
Community Streaming Expert

Re: Upgrade a Prepaid Peacock subscription

When you're ready to resubscribe, my recommendation would be to do it directly with Peacock on their website.  There then will be no middle man to complicate things.  You'll be able to watch Peacock on all platforms that Peacock supports (web access, Android and iOS devices, and Peacock apps on smart tvs and various other streaming devices) not just on Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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