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Roku Employee
Roku Employee

Re: Upgrade Roku account for 3 devices

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@Mum 

Thanks for the note.

It seems like you were contact by a third party entity. Roku never charges for activation or support.

The error code you got it related to being unable to update your software. You can find more information about this error code along with troubleshooting steps here: What should I do if my Roku® device is unable to update software?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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