Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Roku Employee
Roku Employee

Re: Upgrade Roku account for 3 devices

Jump to solution


Thanks for the note.

It seems like you were contact by a third party entity. Roku never charges for activation or support.

The error code you got it related to being unable to update your software. You can find more information about this error code along with troubleshooting steps here: What should I do if my Roku® device is unable to update software?


Danny R.
Roku Forum Moderator
0 Kudos