Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Updated my payment still charged old card

My business is still closed due to the situation.

I switched all of automatic debits under $50 to a different account this includes ROKU. When I looked at my bank statement ROKU charged the OLD card instead of the UPDATED CARD that I submitted weeks before the payment was due. I was charged a NSF of $34.00 which cost more than my ROKU bill. This is why I UPDATED my information to AVOID unnecessary fee's during a CRISIS.


0 Kudos
1 REPLY 1\
Roku Employee
Roku Employee

Re: Updated my payment still charged old card


Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': They will be able further assist you.


Danny R.
Roku Forum Moderator
0 Kudos