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mmitc110
Level 7

Updated my payment still charged old card

My business is still closed due to the situation.

I switched all of automatic debits under $50 to a different account this includes ROKU. When I looked at my bank statement ROKU charged the OLD card instead of the UPDATED CARD that I submitted weeks before the payment was due. I was charged a NSF of $34.00 which cost more than my ROKU bill. This is why I UPDATED my information to AVOID unnecessary fee's during a CRISIS.

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Updated my payment still charged old card

@mmitc110 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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