Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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1AvidWatcher
Level 7

Updated my payment option (and processed) but account still "on hold".

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Is there a try payment again option to get services restarted?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Updated my payment option (and processed) but account still "on hold".

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@1AvidWatcher 

Thanks for the inquiry.

If you have updated your payment options and are still having issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Updated my payment option (and processed) but account still "on hold".

Jump to solution

@1AvidWatcher 

Thanks for the inquiry.

If you have updated your payment options and are still having issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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