Accounts, Billing, & Orders

[Betsybear]

I had to update my credit card information on file due to no. being stolen which I have done. I still do not have service. Any idea how long  it takes... it is after hours. Just wondering if this has to be manually by calling. Disabled and bummed

[RokuDanny-R · Accepted solution]

@Betsybear 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny