Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Betsybear
Level 7

Updated cc, still no svc. How long?

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I had to update my credit card information on file due to no. being stolen which I have done. I still do not have service. Any idea how long  it takes... it is after hours. Just wondering if this has to be manually by calling. Disabled and bummed

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RokuDanny-R
Roku Employee
Roku Employee

Re: Updated cc, still no svc. How long?

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@Betsybear 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Updated cc, still no svc. How long?

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@Betsybear 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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