Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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MissVicki
Level 7

Update payment/billing info

I saw an offer on my TV screen for Roku Express for $20.  Got the email, placed order but system never asked for my cc info!

Where did it go?

 

Vicki Ru

[personal information removed]

0 Kudos
4 REPLIES 4\
RokuMary-F
Roku Employee
Roku Employee

Re: Update payment/billing info

Hi @MissVicki,

Thanks for the inquiry.

We suggest checking your Roku account details including your Payment method Information by logging into my.roku.com.

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

 

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MissVicki
Level 7

Re: Update payment/billing info

For heavens sake!  I thought i was contacting Roku customer service, NOT splattering my contact info all over sundry.  Please remove it

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renojim
Community Streaming Expert

Re: Update payment/billing info

@MissVicki, you can remove your information yourself.  Click on the 3 dots in the upper left of your post and Edit it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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MissVicki
Level 7

Re: Update payment/billing info

Thank you, Renojim

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