Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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FP1888
Level 7

Unrecognized charges. Not subscribed to anything.

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I need to speak with SOMEONE IMMEDIATELY I DO NOT UNDERSTAND WHY MY CREDIT CARDS ARE BEING CHARGED!!! $30 in LESS THAN 10mins $20 2 days ago. This is INSANE. NO I AM NOT SUBSCRIBED TO ANYTHING I WANT MY MONEY BACK.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unrecognized charges. Not subscribed to anything.

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Hi @FP1888 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unrecognized charges. Not subscribed to anything.

Jump to solution

Hi @FP1888 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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