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Quanterria94
Level 7

Unrecognized charge to my card

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I had a case open with roku because I don’t know why my card being charged after I canceled.. I had email with a case number and everything and it said my problem was resolved.. why Did I just get a text from my bank saying a payment came out from them and this was a month they suppose to had resolved it

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unrecognized charge to my card

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@Quanterria94

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unrecognized charge to my card

Jump to solution

@Quanterria94

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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