Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
armstrongB1996
Level 7

Unrecognized Charge of $14.99

Jump to solution

I’m being charged $14.99 for a subscription that says Roku media player. I logged into the account & went to subscriptions and I’m not subscribed to anything so y are you taking $14.99 out of my account 

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Unrecognized Charge of $14.99

Jump to solution

Hey @armstrongB1996!

Thanks for reaching out here. I was able to check the account associated with your Community email address and didn't find any Roku-billed subscriptions. Is it possible that you have another Roku account under a different email address? Otherwise, go ahead and reach out to your financial institution. 

 

Thanks!
Danny

Danny R.
Roku Forum Moderator

View solution in original post

2 REPLIES 2\
renojim
Community Streaming Expert

Re: Unrecognized Charge of $14.99

Jump to solution

If you have no subscriptions then it isn't Roku that's charging you.  Plus, there's no such thing as a "Roku media player" subscription.  Call your financial institution and dispute the charge.  It's up to them to find out where it's really coming from.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Unrecognized Charge of $14.99

Jump to solution

Hey @armstrongB1996!

Thanks for reaching out here. I was able to check the account associated with your Community email address and didn't find any Roku-billed subscriptions. Is it possible that you have another Roku account under a different email address? Otherwise, go ahead and reach out to your financial institution. 

 

Thanks!
Danny

Danny R.
Roku Forum Moderator

View solution in original post