@martychristina
Thanks for the inquiry.
To provide clarification, Roku devices are not linked to service providers. The channels you may have installed may be linked to your service provider to access content, but the Roku device and account is not linked.
If there are channels that are currently linked to your service provider, you can try logging out of that channel account to see if that resolves the issue you are experiencing.
Please keep us posted what you find out.
Thanks,
Danny
Danny R.
Roku Forum Moderator