Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Unknown Roku Channel Charge

I’m having the same kind of issue with an unknown charge to my account for $8.75 for the Roku channel but when I sign into my account, I see no purchase history or subscriptions...I really need help with this. Is there any way in **bleep** I can get ahold of somebody? I've tried and tried and can't get any help. This is really ridiculous that there could be continuous charges I can't do anything about.

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1 REPLY 1\
Community Streaming Expert

Re: Unknown Roku Channel Charge

Roku does not charge for The Roku Channel, if that's what the charge says it represents.

Dispute the charges with your credit card company or bank, wherever the charges are showing up.  A scammer who knows what he's doing can call his charge whatever he wants -- if it says it's from Roku that doesn't necessarily mean it IS from Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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