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Paigegirl65
Level 7

Unknown Charge

I have noticed a charge of 14.99 for a warner media that I have not purchased and it is not on my subscription list. I did not authorize the transaction!! How do I get refunded and the warner media removed?

3 REPLIES 3\
RokuMary-F
Roku Employee
Roku Employee

Re: Unknown Charge

Hi @Paigegirl65,

We appreciate your contact regarding your unrecognize charge.

If you are being charged for a service you do not recognize, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be the best to further assist you.

You may also check out this link for more info: What should I do if there is a charge I do not recognize? | Official Roku Support

If you still need help, please don't hesitate to keep us posted.

Kind regards,
Mary

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Maruchita44
Level 7

Re: Unknown Charge

I was charged  $15.94 in April and in May for a charge I did not authorize.  I would like to have it refunded to my account.  How do I get a hold of someone to dispute these charges?  I tried calling but I cannot get anyone on the phone. 

Thank you

Maria

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RokuMary-F
Roku Employee
Roku Employee

Re: Unknown Charge

Hi @Maruchita44,

We appreciate your contact.

If you are being charged for a service you do not recognize, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Many thanks,
Mary

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