Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Unauthorized payments

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Need to know how to talk or email someone at roku because I no longer have a roku stick or email and they are still taking money from my account 

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Level 20

Re: Unauthorized payments

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Any phone number you find online will probably lead you to a scammer.  Try:

https://support.roku.com/contactus

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Re: Unauthorized payments

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@4bay_bay wrote:

Need to know how to talk or email someone at roku because I no longer have a roku stick or email and they are still taking money from my account 


For what?

You should be able to find a support number online.

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Level 20

Re: Unauthorized payments

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Any phone number you find online will probably lead you to a scammer.  Try:

https://support.roku.com/contactus

View solution in original post

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Level 7

Re: Unauthorized payments

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Call your credit card company directly and inform them of what is going on. To be so direct you will have to cancel your credit card and have them order you a new one.

Get different #'s. Don't call roku. They have no support #. Any # you call will lead to frauds on your account. Cancel directly with credit card or bank.

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Level 7

Unauthorized charge

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So 6.99 came out of my cash app account for my roku account not sure why but I did not authorized that and no it is not the account that my subscription is normally paid from that card number ends in 3932. Also I dont pay my subscriptions neither is my cash app linked to either of my roku accounts so I am really freaking out right now. Where did this charge come from? And what is it for ? This is the image from cash app it just showed upThis is the image from cash app it just showed up

 

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Level 7

Re: Unauthorized payments

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I have looked everywhere possible for a way to contact someone in  Roku Customer Service by email and each time I go to the recommended site it just goes around in a circle with the same automated Q & A!!!

I had problem with this last year before the situation but was able to Call but now the links provided go Nowhere!

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Roku Employee
Roku Employee

Re: Unauthorized charge

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@cmhickson24 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roku Employee
Roku Employee

Re: Unauthorized payments

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@scooper1058 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

How do I get a refund for the Roku channel and showtime I did not purchase these items.

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Level 7

Re: Refund

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This is the same information I need 

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