There is an unauthorized email on my roku tv! I want it off immediately. I emailed the person and have not heard back. This is not okay. Someone help!!
@tayharalson wrote:There is an unauthorized email on my roku tv! I want it off immediately. I emailed the person and have not heard back. This is not okay. Someone help!!
The email shown via Settings > System > About is the one associated with the Roku account to which the Roku TV is linked. If this is not your email address there are two ways I can think of for this to happen.
In either case you will need to link your set to your own Roku account. Perform a factory reset (Settings > System > Advanced system settings > Factory reset) and set it up anew as if it just came out of the box. If you already have a Roku account of your own you'll have the opportunity to link to it, if not you,ll be prompted to create one.
IMPORTANT! Note, if you are directed to go to roku.com/link to link your new device, type it in very carefully and verify that you actually do go there. Otherwise you can end up at a scammer's fake Roku site. If you end up at ANY non-roku.com site (other than the https://my.roku.com/link that you'll get redirected to), back out and try again.
@tayharalson wrote:There is an unauthorized email on my roku tv! I want it off immediately. I emailed the person and have not heard back. This is not okay. Someone help!!
The email shown via Settings > System > About is the one associated with the Roku account to which the Roku TV is linked. If this is not your email address there are two ways I can think of for this to happen.
In either case you will need to link your set to your own Roku account. Perform a factory reset (Settings > System > Advanced system settings > Factory reset) and set it up anew as if it just came out of the box. If you already have a Roku account of your own you'll have the opportunity to link to it, if not you,ll be prompted to create one.
IMPORTANT! Note, if you are directed to go to roku.com/link to link your new device, type it in very carefully and verify that you actually do go there. Otherwise you can end up at a scammer's fake Roku site. If you end up at ANY non-roku.com site (other than the https://my.roku.com/link that you'll get redirected to), back out and try again.