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Cryflor
Level 7

Unauthorized charges to my debit card

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I was charged $99.99 for NFL Game Pass. I did not allow these charges to go on my debit card. I have two accounts and neither show that I have Game pass available yet I was still charged. I emailed you about my issue on Wednesday and only received a response stating that someone would be contacting me shortly and I’ve yet to hear back. I’ve been emailing daily and no response. I need a refund. This is ridiculous.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unauthorized charges to my debit card

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@Cryflor

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unauthorized charges to my debit card

Jump to solution

@Cryflor

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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