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Cryflor
Newbie
‎10-01-2021 11:34 PM

Refund please - Unauthorized charge of $99.99 for NFL Game Pass

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I was charged $99.99 for NFL Game Pass. I did not allow these charges to go on my debit card. I have two accounts and neither show that I have Game pass available yet I was still charged. I emailed you about my issue on Wednesday and only received a response stating that someone would be contacting me shortly and I’ve yet to hear back. I’ve been emailing daily and no response. I need a refund. This is ridiculous.

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RokuDanny-R
Retired Moderator
‎10-04-2021 11:41 AM

Re: Unauthorized charges to my debit card

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@Cryflor

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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3 REPLIES 3
RokuDanny-R
Retired Moderator
‎10-04-2021 11:41 AM

Re: Unauthorized charges to my debit card

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@Cryflor

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Bassman100
Newbie
‎11-03-2023 11:34 PM

Re: Refund please - Unauthorized charge of $99.99 for NFL Game Pass

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I need to update my debit card for subscriptions. How

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renojim
Community Streaming Expert
‎11-04-2023 06:23 AM

Re: Refund please - Unauthorized charge of $99.99 for NFL Game Pass

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@Bassman100, you can update the payment method on your Roku account by logging into your account at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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