Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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kojackjay145
Level 7

Unauthorized charges on my bank account

“Markshun” was completely unprofessional.  I have unauthorized charges on my bank account.  I provided this person with all the information they needed to refund what shouldn’t have been taken from my bank account in the first place.  I’m simply holding this individual accountable for lack of professionalism and failing to transfer me to someone that could help me.  I still haven't received a refund and will have my bank step in to handle this issue because Roku Reps aren't willing to do their job!  There needs to be more accountability with your customer service reps.  I will never use your services again and will tell the “community” about my horrible experience with “Markshun”

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3 REPLIES 3\
williebrantley5
Level 7

Re: Unauthorized charges on my bank account

Still have not heard from you guys I got charged twice if I have to text you again I won't call my bank and stop both charges

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williebrantley5
Level 7

Re: Unauthorized charges on my bank account

I will call my bank and stop both charges if I don't hear from you in 48 hours

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Hector-Roku
Moderator
Moderator

Re: Unauthorized charges on my bank account

Hi @williebrantley5,  we're here to help and are happy to look into the charges that you have been receiving. To find your account, we will have to collect information from you and will be reaching out through direct message here on The Roku Community. Please keep an eye out on your inbox for our message and let us know if you have any trouble finding it.

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