@williebrantley5
If you followed the instructions provided to you a week ago on another thread, and there is no subscription listed on your Roku account Subscriptions page, then it is a fraud situation and you should contact your bank.
What has likely happened is that your card was compromised and a scammer obtained the information and submitted a charge. And, since thieves will also lie, they submitted false information in the description of the charge, listing the Viki Rakuten service via Roku.
It is common for scammers to list false information in the description of charges they submit. It's common for them to list Roku, Disney, HBO, Warner, Hulu, and other companies. The idea is that people with pursue the wrong path when running these down. What you should do is file a fraud report with your bank about the charge. That will likely cause a new card to be issued, but it will stop the fraudulent charges.
Also, work with @Natan-Roku and others from Roku about this.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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