Accounts, Billing, & Orders

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Putunia
Level 7

Unauthorized charge on Credit card. Don't have access to Roku account.

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My ex made a charge for wwe to my bank account. The bank says because it's through roku they have to stop the reaccurring charge. I don't know what his account information is so how do I stop it

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charge

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@Putunia 

Thanks for the inquiry.

We would recommend disputing the charges with your credit card for unauthorized charges to your account. 

If you do not have access to the Roku account that your credit card is linked to, it would be difficult for our Support to assist you further. However, you are welcome to reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Charge

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@Putunia 

Thanks for the inquiry.

We would recommend disputing the charges with your credit card for unauthorized charges to your account. 

If you do not have access to the Roku account that your credit card is linked to, it would be difficult for our Support to assist you further. However, you are welcome to reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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