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Dcollins6
Level 7

Unauthorized charge Fubo

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I have been charged $86 for a 7 day free trial from FUBO. I have never signed up for this. I can’t get in contact with anyone from FUBO or Roku. I canceled my subscription an hour after signing up for the FREE TRIAL after realizing I was charged $86. They are still trying to make me keep the subscription until Oct 31! I don’t want it! Anybody else had this issue? This is stealing. I am putting a dispute in with my bank. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unauthorized charge Fubo

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@Dcollins6 

Thanks for the post.

We highly recommend reviewing the terms for any trial, prior to signing up. In addition, we would recommend setting up a PIN for your Roku account to avoid any future unwanted purchases. You can find more information about a Roku PIN here: How do I create or update the PIN for my Roku account?

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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6 REPLIES 6\
RokuDanny-R
Roku Employee
Roku Employee

Re: Unauthorized charge Fubo

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@Dcollins6 

Thanks for the post.

We highly recommend reviewing the terms for any trial, prior to signing up. In addition, we would recommend setting up a PIN for your Roku account to avoid any future unwanted purchases. You can find more information about a Roku PIN here: How do I create or update the PIN for my Roku account?

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Peace2
Level 7

Re: Unauthorized charge Fubo

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Me too

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Itsthatguy994
Level 7

Re: Unauthorized charge Fubo

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I literally just got an email today saying that I signed up to a free trial of it and will be charged $65 in 7 days. I have literally never signed up for it not even by accident. They signed me up themselves. Not to mention I am currently being charged $5.99 a month for "Roku for Hulu" but I don't have Hulu at all. Another thing I've never signed up for but they automatically charge me for it. I did however sign up for HBO Max through Roku but couldn't use it. I tried for two weeks to play anything on HBO but nothing would play because apparently I don't have a subscription even though I paid for it and it is on my bank statement. Definitely will be filing a dispute with my bank and will be blocking all further charges from Roku as fraudulent charges and theft. It is absolutely ridiculous to find out that this company is trying to subscribe and charge me for things I never once signed up for or even looked at. 

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Susanluther73
Level 7

Re: Unauthorized charge Fubo

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I got a $85 charge for disney+ and dont have disney + account threw ruku....how can I get it fixed and money teturned?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unauthorized charge Fubo

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@Itsthatguy994 @Susanluther73

Thanks for the posts.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Susanluther73
Level 7

Re: Unauthorized charge Fubo

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I did that and cannot get a person...I have put in the information 3 x and it still want take it...how about a dam human being call me....i have been trying to get this fix for 2 days now to no avail

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