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Level 7

Unauthorized charge Fubo

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I have been charged $86 for a 7 day free trial from FUBO. I have never signed up for this. I can’t get in contact with anyone from FUBO or Roku. I canceled my subscription an hour after signing up for the FREE TRIAL after realizing I was charged $86. They are still trying to make me keep the subscription until Oct 31! I don’t want it! Anybody else had this issue? This is stealing. I am putting a dispute in with my bank. 

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Roku Employee
Roku Employee

Re: Unauthorized charge Fubo

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@Dcollins6 

Thanks for the post.

We highly recommend reviewing the terms for any trial, prior to signing up. In addition, we would recommend setting up a PIN for your Roku account to avoid any future unwanted purchases. You can find more information about a Roku PIN here: How do I create or update the PIN for my Roku account?

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Unauthorized charge Fubo

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@Dcollins6 

Thanks for the post.

We highly recommend reviewing the terms for any trial, prior to signing up. In addition, we would recommend setting up a PIN for your Roku account to avoid any future unwanted purchases. You can find more information about a Roku PIN here: How do I create or update the PIN for my Roku account?

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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