Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Nicole187
Level 7

Unauthorized Charges Helpppp

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Ok So Roku Has been charging my card for months it's so bad I have to Disable my card so they won't take money out. The crazy thing is my card is not linked to my account so I really have no clue what's going on. I really need this issue resolved I need a refund honestly there is no way I should be getting charged for services and subscriptions they I'm not using Who do I contact I need a customer service number please help me 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unauthorized Charges Helpppp

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@Nicole187

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: https://support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Irene

Kariza D.
Roku Forum Moderator

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AvsGunnar
Community Streaming Expert

Re: Unauthorized Charges Helpppp

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@RokuDanny-R or @RokuKariza-D  should be able to help you out or point you in right direction if you believe these are fraudulent charges.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insigna RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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RokuKariza-D
Roku Employee
Roku Employee

Re: Unauthorized Charges Helpppp

Jump to solution

@Nicole187

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: https://support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Irene

Kariza D.
Roku Forum Moderator

View solution in original post

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