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cliffaspinall
Level 7
‎03-15-2021 08:45 PM

Unauthorized Charge

My credit card was charged for something around ESPN ($59.99) on March 9th.  Yet it doesn’t show up on my account?  How can I get in touch with someone so they can look into this?  I have not been able to find a chat or phone option for support.

also is there a way to remove my credit card from the account?

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renojim
Community Streaming Expert
‎03-16-2021 12:25 AM

Re: Unauthorized Charge

Check your purchases at:  https://my.roku.com/account/purchases

Check your subscriptions at:  https://my.roku.com/account/subscriptions

If none are shown, it's not likely Roku will help, but you can try:  https://support.roku.com/contactus

You can remove your payment method at:  https://my.roku.com/payment/account

If you don't want to remove it you can add a PIN at https://my.roku.com so that no purchases can be made without entering a PIN.

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