Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Unauthorized Charge

My credit card was charged for something around ESPN ($59.99) on March 9th.  Yet it doesn’t show up on my account?  How can I get in touch with someone so they can look into this?  I have not been able to find a chat or phone option for support.

also is there a way to remove my credit card from the account?

Tags (1)
0 Kudos
1 REPLY 1\
Community Streaming Expert

Re: Unauthorized Charge

Check your purchases at:

Check your subscriptions at:

If none are shown, it's not likely Roku will help, but you can try:

You can remove your payment method at:

If you don't want to remove it you can add a PIN at so that no purchases can be made without entering a PIN.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos