Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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standage
Level 7

Unable to create Roku account

Just purchased a Roku Express and trying to set it up. I'm based in the UK and this is the Uk version of the device (has UK TV on-demand channels on the packaging, which was sealed).

My problem comes when I try and create my Roku account on my PC.

The code is accepted, but after entering all the details, accepting T&Cs, I get the error :

Oops! Something went wrong, please try again

I have tried different passwords, different browsers, different PCs, have rebooted the Roku and gone through the steps again, still doesn't work.

If I had hair I wouldn't have much of any now - hoping someone out there can help. The online Roku help is pretty useless for where I'm at.

Thanks,
Kevin.

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4 Replies
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RokuShawnS
Level 10

Re: Unable to create Roku account

We are currently experiencing interruptions that may impact activating and linking your Roku® streaming player or Roku TV™ or adding channels to your Roku device. Please try again later. Thanks for your patience. For updates, please check http://support.roku.com
C. Shawn Smith
Community Liaison

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The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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standage
Level 7

Re: Unable to create Roku account

Where are these updates posted ? The link you sent was just to a generic support page with no indication of service being down.

Thanks for the quick reply,
Kevin
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RokuShawnS
Level 10

Re: Unable to create Roku account

It may not have been updated yet.  You can also follow @RokuSupport on Twitter.

I'm receiving word that the situation appears resolved on our end right now.  If it's still not working for you, give it a half-hour to an hour and try it again.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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standage
Level 7

Re: Unable to create Roku account

Thanks again for replying so quickly. I will in an hours time

Kevin
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