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siamhie
Level 8

Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

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randatlas
Level 9

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

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Hey all,

It appears that Roku fixed the problem, at least for the Ultra. They must have done this during the night or earlier this morning. (I'm in the Eastern time zone.) The Ultra price is $79.99 when added to the shopping cart. I did not check the prices of any of the other Roku devices such as the Soundbar that I think at least two other people here were interested in.

Additionally, it appears that the deal on the Ultra ends 8/7:

"Offer ends 8/7/21. Available at participating retailers. While supplies last. Limit 3."

I hope this helps.

 

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22 REPLIES 22\
C_I
Level 13

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

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@siamhie wrote:

Why is that?

https://www.roku.com/products/roku-ultra

Probably because shipping is included as is sales tax  


 

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renojim
Community Streaming Expert

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

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Something screwy is going on.  I see the same thing.  Add it to your cart and it's suddenly $99.99 when you look at your cart.  I went through the process logged into my Roku account and not and it didn't make any difference.  @RokuDanny-R or one of the other moderators will have to look into it.

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siamhie
Level 8

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

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I live in Oregon and we don't have a sales tax, including purchases made on the internet. I have bought items from various venders over the years and have never been charged a sales tax and I can't believe the Roku store would charge $20 for shipping.

bwroberts
Level 7

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

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I have the same problem. Would like to purchase but it wants $20 more than advertised. And ths is not a shipping or tax issue. It's a problem with the price not reflecting correctly.

VistaGreen
Level 7

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

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Yes, I just tried to buy a Roku Ultra, advertised on Roku's website for $79.00, clicked to order then went to the Checkout and noticed the price is  $99.00,  The advertisement says you'll save $20.00, but that's not happening for some odd reason.  I'll keep watching my AppleTV device for the time being.

DBDukes
Community Streaming Expert

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

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Yep. It's showing $20 off, for $79.99

roku-ultra-sale.png

But when you go to purchase, it's regular price, $99.99

Roku-price-error.png

Maybe Roku will weigh in on this? @RokuDanny-R @RokuMary-F @RokuKariza-D 

DBDukes
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Note: I am not a Roku employee.

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msglab
Level 8

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

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Same thing here. Shipping should be a separate line item anyway, so that ain't

MaciekS
Level 7

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

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I did a little test and find that all products that have a very recent sale (including the 4800 and pro bar) don't reflect the price when checking out. However, old sale products do show discount. I suspect its error in coding. Hope they resolve it fast Smiley Happy

Regards

joemilford08
Level 7

Re: Ultra 4800 on sale for $79.99 but when you checkout it's $99.99?

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The same thing is happening to streambar pro... 149.00     then when you add it to cart and go to check out it goes up to 179.00    ??!?!?!?!    I want to purchase but...I want price listed as the sale price

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