Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
rap_99
Level 7

UPDATE PAYMENT METHOD - I WISH !!!!!!

My debit card, used for Roku and all associated accounts via Roku, such as Hulu, was infiltrated and used fraudulently by some online crook. I immediately cancelled the card.

I needed to update payment method for Roku, originally paid for by the previous now cancelled cared.

However, Roku has an issue that won't let me update to a new payment method. It is now over a week and Roku just keeps telling me it is with their engineers to resolve.

1 week????? Either they don't have engineers or their system doesn't work. That in itself worries me as maybe Roku's card payment system is compromised. I will give it 24 hours and then cancel Roku for ever. @roku

0 Kudos
4 REPLIES 4\
rap_99
Level 7

Re: UPDATE PAYMENT METHOD - I WISH !!!!!!

anyone else have this problem with Roku?

andyross
Level 16

Re: UPDATE PAYMENT METHOD - I WISH !!!!!!

You don't have to pay Roku for most subscriptions. You are better off paying the channels directly. You don't need to pay Roku just to use a Roku.

0 Kudos
makaiguy
Community Streaming Expert

Re: UPDATE PAYMENT METHOD - I WISH !!!!!!


@andyross wrote:

You don't have to pay Roku for most subscriptions. You are better off paying the channels directly. You don't need to pay Roku just to use a Roku.


Just to clarify...

Any paid subscription you sign up for through Roku must be paid for through Roku. 

Any subscription you sign up for directly with the channel on its website will be paid directly to the channel, not through Roku.

If you want to go that way, unsubscribe from your subscription of the channel through Roku.  This will keep it from auto-renewing at the end of your prepaid subscription period, but it will remain active for the duration of the pre-paid period.  When the subscription runs out you can then sign up on the channel's website.

Advantages of subscribing directly with the channel:

  • This will allow you to view the channel on all platforms supported by that channel (computer, phone, various streaming devices), not just on Roku.
  • If you have problems with the channel, especially billing issues, you avoid some problems where the channel and Roku each just point fingers at the other.

Advantage of subscribing through Roku:

  • Subscriptions consolidated into one bill.
  • Only one account to keep track of.
Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: UPDATE PAYMENT METHOD - I WISH !!!!!!

@rap_99 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos