My debit card, used for Roku and all associated accounts via Roku, such as Hulu, was infiltrated and used fraudulently by some online crook. I immediately cancelled the card.
I needed to update payment method for Roku, originally paid for by the previous now cancelled cared.
However, Roku has an issue that won't let me update to a new payment method. It is now over a week and Roku just keeps telling me it is with their engineers to resolve.
1 week????? Either they don't have engineers or their system doesn't work. That in itself worries me as maybe Roku's card payment system is compromised. I will give it 24 hours and then cancel Roku for ever. @roku
You don't have to pay Roku for most subscriptions. You are better off paying the channels directly. You don't need to pay Roku just to use a Roku.
Just to clarify...
Any paid subscription you sign up for through Roku must be paid for through Roku.
Any subscription you sign up for directly with the channel on its website will be paid directly to the channel, not through Roku.
If you want to go that way, unsubscribe from your subscription of the channel through Roku. This will keep it from auto-renewing at the end of your prepaid subscription period, but it will remain active for the duration of the pre-paid period. When the subscription runs out you can then sign up on the channel's website.
Advantages of subscribing directly with the channel:
This will allow you to view the channel on all platforms supported by that channel (computer, phone, various streaming devices), not just on Roku.
If you have problems with the channel, especially billing issues, you avoid some problems where the channel and Roku each just point fingers at the other.
Advantage of subscribing through Roku:
Subscriptions consolidated into one bill.
Only one account to keep track of.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking " Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.