Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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davidamr
Level 7

UNKNOWN/ UNAUTHORIZED CHARGES

I WAS BILLED FOR $16.19 on February 27, April 2 and April 29.   There is nothing in my history.  I do not have any "Warner" on my television...    So Please contact me to address this 

I am requesting a refund.   Thank you in advance. 

DAVIDAMR

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2 Replies
makaiguy
Level 21

Re: UNKNOWN/ UNAUTHORIZED CHARGES

Spammers can call their charges anything they want so don't assume a charge that says it's from Roku necessarily is from Roku.   Dispute any false charges with your financial institution - they can trace them back to the account that actually placed them.

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RokuMary-F
Roku Employee
Roku Employee

Re: UNKNOWN/ UNAUTHORIZED CHARGES

Hi @davidamr,

Thanks for posting in the Roku Community! 
Please be aware that all Roku billed purchases and subscriptions can only be made through Roku player.
In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Click on Manage your subscriptions.
4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with the terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.
5. Select Unsubscribe or Renew depending on how you want to manage your subscriptions.
I would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How to create or update the PIN for your Roku account
For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Let me know if you have any other questions.
Thanks,
Mary

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