I have had two charges to my bank in the month of Novemeber. One for $9.99 that says it is from the roku channel and another for $19.99 that says it is from roku from philo. I have not tried making a purchase or signing up for a free trial. I see on comments that the reasoning is that it is a hold until my card will be charge the full amount or something like that when once again I haven't tried or purchased anything! There is no philo account with my information so I cannot cancel it because I can't even get onto the account. I have looked everywhere on the roku website and it shows I have no subscriptions to be managed or have any recent purchases. I try to find some way for someone to help and it keeps kicking me off. I have no clue as to why I was also charged the $9.99 for the roku channel! I want my stolen money back! I did not authorize anything!